1. Introduction
Welcome to Maetry! We are committed to protecting the privacy and security of our business clients and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Maetry mobile application ("Application") and related services ("Service").
By using the Service, you agree to the practices described in this Privacy Policy.
2. Data We Collect
Personal Information: We collect your nickname and avatar (photo) for profile creation. These serve as pseudonyms and may not correspond to your legal identity.
Contact Information: For clients: phone or email to facilitate booking and communication. For service providers: business contact details to enable client discovery and management.
Usage Data: Interactions within the Application (e.g., appointments created, features used) to improve performance and tailor the experience.
Geolocation Data: We may access your device's location to help you discover nearby salons. Geolocation data is processed locally on your device and not permanently stored on our servers.
Payment Information: We do not collect or store payment details. All subscription payments are processed securely through third-party providers such as Stripe.
3. How We Use Data
- To connect service providers and clients.
- To provide and maintain app functionality (e.g., managing appointments, analytics, communication).
- To conduct performance analysis and improve the Service.
- To ensure compliance with applicable laws and regulations.
4. Data Sharing
- Contact details may be shared with other users of the Service when necessary to facilitate bookings.
- We do not sell, trade, or rent personal information to outside parties.
- Data may be shared with trusted third-party vendors (e.g., hosting, payment processing) strictly for operating the Service.
5. Data Storage and Security
- All data is stored on Google Cloud Platform (GCP) servers located in the United States.
- Data is protected using industry-standard encryption and security measures provided by GCP.
6. Data Retention and Deletion
- You may delete your account at any time through the Application. Upon deletion, personal data will be removed or anonymized.
- Business records (e.g., salon appointments, financial transactions) may be retained as required for the continuity of service or legal compliance.
- Backup copies may be stored for a limited period to ensure system reliability.
7. Users' Responsibility
- Service providers are solely responsible for the quality of services they provide.
- Clients are responsible for ensuring the accuracy of their information.
- Maetry acts solely as a platform and does not control the services provided.
8. Policy Regarding Children
The Service is not directed to individuals under the age of 13. Parents may use the Service to book appointments on behalf of children, but children may not directly create accounts.
9. External Links
The Application may contain links to third-party sites or services. Maetry LLC is not responsible for the privacy practices or content of those external websites.
10. Your Rights (GDPR/CCPA)
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your data.
- Request correction or deletion of your data.
- Object to processing or request portability of your data.
Requests can be submitted to support@maetry.com.
11. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website and within the Application. Continued use of the Service after changes constitutes acceptance.
12. Contact Information
For questions, requests, or complaints regarding this Privacy Policy, please contact us:
2145 NE 164th St, Apt 102
North Miami Beach, FL 33162
United States
Email: support@maetry.com