Terms and Conditions of Subscription

1. Introduction

These Terms and Conditions ("Terms") govern the subscription and use of the Maetry service ("Service"), provided by Maetry LLC, a company registered in Florida, USA ("Company," "we," "our," "us"). By subscribing to or using the Service, you ("Client," "you") agree to these Terms.

The Service is offered exclusively to business entities, independent professionals, and beauty salons. It is not intended for individual consumer or personal use.

2. Subscription Services

Maetry provides a business-to-business (B2B) software-as-a-service (SaaS) platform for managing appointments, staff, and business operations in the beauty industry. Access to features requires an active subscription purchased through our official website.

The mobile and desktop applications function solely as client interfaces to access features associated with an active subscription. No subscriptions or payments are processed through the Apple App Store or Google Play.

3. Subscription Plans and Renewal

The Company offers subscription plans, including but not limited to Starter, Basic, Advanced, and Enterprise. Specific features, limitations, and pricing may vary by plan. The Company reserves the right to modify or introduce new plans at any time.

All subscriptions are billed on a recurring basis ("auto-renewal") until canceled by the Client. Clients may cancel auto-renewal at any time before the next billing cycle via their account dashboard.

4. Payment Terms

• All payments must be made in U.S. dollars (USD) through secure third-party payment processors as provided on the Maetry website.
• The Client is responsible for any applicable taxes, levies, duties, or similar governmental assessments associated with the subscription, except for taxes based on the Company's income.
• Prices are subject to change. Clients will be notified in advance of any changes to recurring charges.

5. Refund Policy

• Payments are non-refundable once a billing period has started.
• Refunds will only be issued in cases of duplicate billing, technical error, or other verifiable mistake caused by the Company or its payment processor.
• No prorated refunds are provided for unused subscription time.

6. Client Responsibilities

• The Service must be used only for lawful business purposes.
• Clients may not use the Service for consumer, non-business, or personal purposes.
• The Client is responsible for maintaining the confidentiality of login credentials and ensuring authorized use within their business.

7. Service Availability and Disclaimer

• The Service is provided on an "as is" and "as available" basis.
• While we strive for high availability, we do not guarantee uninterrupted or error-free access.
• The Company shall not be liable for any indirect, incidental, or consequential damages, including but not limited to lost profits, business interruption, or data loss.

8. SMS Messaging Responsibilities

The Service may allow Clients to send appointment-related SMS messages, account verification messages, scheduling updates, cancellation notices, reminders, staff notifications, and other authorized service communications.

• Each Client is responsible for obtaining, recording, and maintaining all legally required consent before sending SMS messages to any recipient through the Service.
• Clients must not upload purchased, rented, scraped, harvested, or otherwise unauthorized phone number lists.
• Clients must not send unsolicited messages, deceptive messages, or messages that violate applicable law, carrier rules, messaging provider requirements, or these Terms.
• Clients must honor opt-out requests and must not send further SMS messages to a recipient after that recipient replies STOP, except where legally permitted.
• If a Client manually adds a customer phone number to the Service, the Client represents that the customer has provided the required consent for the messages the Client enables.
• Maetry may suspend, restrict, or terminate messaging functionality if we reasonably believe messages violate applicable law, carrier rules, platform requirements, or these Terms.

Additional SMS program terms for recipients are available at: SMS Terms and Conditions

9. Suspension and Termination

The Company reserves the right to suspend or terminate access to the Service if:

• The Client fails to pay fees when due.
• The Client violates these Terms.
• The Client engages in unlawful activity or misuse of the Service.

10. Privacy Policy

Use of the Service is also governed by our Privacy Policy, available at: Privacy Policy

11. Modifications to Terms

We may revise these Terms at any time. Any material changes will be communicated to Clients via email or account dashboard. Continued use of the Service after changes constitutes acceptance.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed under the laws of the State of Florida, USA, without regard to conflict of law principles.

Any dispute arising out of or related to these Terms shall be resolved through binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association (AAA). The language of arbitration shall be English.

Each party waives the right to a jury trial or class action in connection with any dispute.

13. Contact Information

For questions regarding these Terms, please contact us at: